Shipping and Returns
Every parcel is insured, and handed over only against a signature or photo ID. Delivery times, costs and couriers are below.
Questions? See shipping questions or contact us.
Delivery Times and Costs
| Destination | Business days | Cost |
|---|---|---|
| Canada, Standard | 4–9 | $40 CAD |
| Canada, Express | 2–3 | $70 CAD |
| U.S., Standard | 3–5 | $40 USD |
| U.S., Express | 1–2 | $70 USD |
| International (Flat Fee) | Up to 15 | $150 CAD |
Please allow up to 2 business days for us to prepare your order. Depending on where your piece is and where it’s going, allow up to 3–5 more business days.
Shipping Details
On this page
Within Canada
All packages ship with Canada Post using Card for Pickup: you’ll get a delivery notice, and collect your order from the post office named on it with government-issued photo ID.
To keep high-value orders safe, a fee applies when you pick up your order; we’re happy to reimburse it once your pickup is confirmed.
If your piece is at our Irvine office, it first travels to our Calgary office before shipping; allow about a week for the transfer.
Within the U.S.
All packages ship with UPS directly to you, and need a signature on delivery.
Orders that cross the border may incur duties and taxes, which are your responsibility.
International
All international packages ship with DHL and need a signature on delivery. Duties and taxes are your responsibility, and weather, customs clearance and other factors outside our control can cause delays.
Insurance
All packages are insured through Luxe Du Jour if they’re lost before delivery without a signature.
If you’d like us to use another courier, we can for an additional cost, but we can’t accept liability for lost or stolen packages.
Seel Delivery Guarantee
Add Seel’s Delivery Guarantee at checkout for a small fee. Whether your package is delayed, lost or arrives damaged, Seel makes sure you’re compensated. How Seel’s guarantee works.
Returns
Because we sell on behalf of individual consignors, all sales are final and we don’t offer refunds.
If you believe the piece you received doesn’t match its description, contact us within 2 weeks of receiving it and our team will review it. Read our refund policy.
Shipping Questions
How long does shipping take?
Once your payment is processed, please allow up to 2 business days for us to prepare your order.
Standard delivery: 4–9 business days within Canada, 3–5 within the U.S. and up to 15 internationally. Express: 2–3 business days, or 5–7 for cross-border shipments.
You can upgrade to express shipping at checkout. Once your order ships, you’ll get tracking by email; it’s also on your order under My Orders.
Which couriers do you use, and is shipping insured?
Outgoing orders ship with Canada Post, UPS or DHL, depending on the destination. Every outbound parcel is insured by us while in transit, and you can add Seel’s Delivery Guarantee at checkout.
For incoming shipments, we may provide prepaid labels in some cases: Canada Post or Purolator for Canadian clients, USPS for U.S. clients. Items shipped with a prepaid inbound label aren’t insured by us in transit.
Will I pay duties, taxes or tariffs?
Luxe Du Jour complies with all applicable import and export regulations, including duties, taxes and tariffs, based on the delivery address and where the item ships from.
We operate from both Canada and Irvine, California. Duties or import fees may apply only to orders that cross an international border; items shipped within the same country (a U.S. item to a U.S. address, or a Canadian item within Canada) aren’t subject to additional duties.
Sales taxes are calculated at checkout from your delivery address. International duties and tariffs are set by the destination country’s customs authority and aren’t collected by Luxe Du Jour at the time of purchase.
Once your order has shipped, the courier may contact you directly to collect any duties or import fees, calculated on the declared value of the items. These charges are managed by customs and the carrier, and are outside our control.
Can I cancel or change my order?
To cancel or change your order, including the delivery address, contact us as soon as possible. We can’t guarantee changes after an order is placed, but we’ll do our best if it hasn’t shipped yet.
Depending on your shipping location, your order may need to be cancelled and replaced to apply the correct taxes. If an order is cancelled for this reason, or at your request, a 5% cancellation fee applies.
Why the fee: when an order is placed, including express checkouts with Apple Pay, Shop Pay or Google Pay, payment processors and card networks charge a transaction fee right away. It isn’t refunded to us even if the order is cancelled immediately; the 5% covers that cost.
What is Seel, and is my purchase eligible?
Seel is a third-party service offering extra purchase protection: Make It Returnable and Delivery Guarantee. They’re separate add-ons you can choose at checkout. Seel decides availability and eligibility automatically from your shipping address; if you’re eligible, the options appear at checkout.
What is your refund policy?
Because we sell on behalf of individual consignors, all sales are final and we do not offer refunds.
To help you feel completely confident before checking out, every product page has detailed photos and a description, and our concierge service can send additional photos, videos or information, or arrange a virtual viewing with a sales representative.
If you believe there is any discrepancy between the item you received and its online description, please contact us within 2 weeks of receiving your order so our team can review it and help resolve the issue.
Our sales representatives: Megan (Canada) (587) 579-5379 and Ava (U.S.) (949) 981-8521.
