Authenticity Guarantee
Every piece we sell is authentic, backed by a lifetime authenticity guarantee or your money back.
- 2 rounds of authentication for every piece
- Lifetime authenticity guarantee
- Full refund and a prepaid return label, if a piece is ever proven not authentic
How We Authenticate
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Step 1 Our Specialists Inspect It
Our highly trained in-house authentication team carefully inspects every piece before it’s accepted.
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Step 2 An Independent Expert Checks It Again
A trusted third-party authenticator verifies it a second time, for double expert confirmation.
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Step 3 Graded and Photographed
We grade its condition against our published guide and photograph the piece itself for its listing.
Our Promise
We stand behind our authentication. If a piece you bought from us is ever deemed not authentic by a reputable third-party authenticator, with documented proof, we’ll send you a prepaid return label and issue a full refund.
Read Our Authenticity Protocols
Please read this Authenticity Guarantee carefully before using Luxe Du Jour. At Luxe Du Jour, we pride ourselves on authenticity, especially when it comes to our protocols:
- We do not condone the selling of counterfeit goods, and we do not accept or sell them.
- Every item goes through a rigorous, multi-step authentication process by our experts and third-party professionals, who thoroughly inspect every piece so that only authentic items are accepted and listed.
- In the very unlikely event that an item purchased from us is proven to be a replica by a reputable professional authenticator, we offer a full money-back guarantee on your purchase.
Buying with Confidence
Can I view an item in person?
Yes. While we don’t have a retail storefront, most of our items can be viewed at one of our head offices. To see an item in person, book an appointment with a sales representative. Each product listing’s description says where the item is.
If you can’t visit one of our offices, ask for a FaceTime viewing or for more photos and videos. Our sales team will be happy to help.
Do you offer virtual viewings or additional videos?
Yes. Contact one of our sales representatives, or our customer service team at info@ldj.com or 1-833-SHOPLUXE (746-7589). You can also book a FaceTime viewing.
What is your refund policy?
Because we sell on behalf of individual consignors, all sales are final and we do not offer refunds.
To help you feel completely confident before checking out, every product page has detailed photos and a description, and our concierge service can send additional photos, videos or information, or arrange a virtual viewing with a sales representative.
If you believe there is any discrepancy between the item you received and its online description, please contact us within 2 weeks of receiving your order so our team can review it and help resolve the issue.
Our sales representatives: Megan (Canada) (587) 579-5379 and Ava (U.S.) (949) 981-8521.
I made a purchase and received an email asking me to verify my identity. Is this legitimate?
If you receive an email from verification@ldj.com containing a Stripe verification link, this is a legitimate request. Our risk management team uses this process to verify orders and help ensure all purchases are accurate, secure and compliant.
