Frequently Asked Questions

Luxe Du Jour has two head offices:

Irvine, California (with a showroom)
18575 Jamboree Rd, Suite 360
Irvine, CA 92612

Calgary, Canada (no showroom)
605 5 Avenue SW, Unit 1010
Calgary, AB T2P 3H5

Visits are by appointment. Book an appointment.

Yes. As of January 1, 2026, all unsold consignment items are subject to our updated consignment rates, regardless of when your quote was accepted or your item was sent in. Proper notice of this update was provided in a timely manner through multiple channels before the Consignment Agreement terms changed, in accordance with our prior agreement and as outlined in our current agreement.

We appreciate your flexibility: this update allows us to keep delivering excellent service and expanded offerings across our platform.

Every item we sell is 100% authentic, backed by a lifetime authenticity guarantee or your money back.

Our highly trained in-house authentication team carefully inspects each piece, followed by a second round of verification with a trusted third-party authenticator, for double expert confirmation.

We stand behind our authentication process. If an item you purchased is ever deemed non-authentic by a reputable third-party authenticator (with documented proof), Luxe Du Jour will provide a prepaid return label and issue a full refund.

Because we sell on behalf of individual consignors, all sales are final and we do not offer refunds.

To help you feel completely confident before checking out, every product page has detailed photos and a description, and our concierge service can send additional photos, videos or information, or arrange a virtual viewing with a sales representative.

If you believe there is any discrepancy between the item you received and its online description, please contact us within 2 weeks of receiving your order so our team can review it and help resolve the issue.

Our sales representatives: Megan (Canada) (587) 579-5379 and Ava (U.S.) (949) 981-8521.

If you receive an email from verification@ldj.com containing a Stripe verification link, this is a legitimate request. Our risk management team uses this process to verify orders and help ensure all purchases are accurate, secure and compliant.

Our prices are non-negotiable, due to our agreement with consignors. We strive to offer competitive prices of up to 60% off retail, so you can shop knowing you’re already getting an amazing deal, or skipping the long wait for your dream bag.

Yes. While we don’t have a retail storefront, most of our items can be viewed at one of our head offices. To see an item in person, book an appointment with a sales representative. Each product listing’s description says where the item is.

If you can’t visit one of our offices, ask for a FaceTime viewing or for more photos and videos. Our sales team will be happy to help.

Yes. Contact one of our sales representatives, or our customer service team at info@ldj.com or 1-833-SHOPLUXE (746-7589). You can also book a FaceTime viewing.

Yes, absolutely. If you’re looking for a specific piece, fill out our sourcing request and a sales representative will reach out to help you source and secure it.

Yes. Luxe Du Jour occasionally hosts live shopping events on various platforms, with exclusive deals and prizes. Follow us on social media so you never miss a show.

Yes, all of our items are pre-owned, though many are in like-new or pristine condition. Each product listing describes its condition in detail, graded against our condition guide, so you know exactly what to expect.

We source our inventory from consignors just like you. If you have designer handbags or accessories you’d like to sell, we offer both consignment and buyouts. Sell or consign with us.

We aim to price every item competitively so it sells within about 30 days. We can’t guarantee a sale timeframe, but our pricing reflects a careful evaluation of condition, inclusions, color and hardware combination, brand desirability and current market trends.

Because the resale market moves quickly, prices may change to stay in line with real-time demand and get the best outcome for both consignors and buyers. This is also why our quotes are valid for 30 days.

Quotes are valid for 30 days, because resale demand and pricing shift constantly. Your item must reach us before the quote expires. Items received after that will be re-evaluated and may get a revised quote based on current market conditions.

Once you accept your quote, we’ll send instructions for packing and shipping your piece securely to our team. Prepaid labels may be provided in select cases: Canada Post or Purolator in Canada, USPS in the U.S. Pieces sent with a prepaid label aren’t insured by us in transit.

You can also book an appointment and drop your piece off in Irvine or Calgary.

We aim to price every piece to sell within about 30 days, though we can’t guarantee it. The minimum consignment term is 90 days; after that, you can ask for your piece back (shipping fees apply) or authorize a flash sale at a new price.

Our commission depends on the final agreed-upon price, in the currency of your item’s location (U.S. or Canadian dollars):

• Up to $1,000: 40%
• $1,001⁠–⁠$2,500: 25%
• $2,501⁠–⁠$5,000: 20%
• $5,001⁠–⁠$10,000: 18%
• $10,001 and above: 15%

The minimum consignment term is 90 days. After 90 days, you may request a return (shipping fees apply) or authorize a flash sale at a new price. Withdrawing an item before 90 days is at our discretion and costs $250 USD per item.

Read the consignment agreement.

Not every item qualifies for a buyout. For pieces that tend to take longer to sell, or styles and colors already well represented in our collection, we may offer consignment only.

This gives each item the strongest chance to sell while keeping the standard of curation our clients expect.

Quotes may be cancelled for a variety of reasons, and some submissions fall outside our acceptance guidelines. Reasons include, but aren’t limited to, inventory restrictions, regional limitations, overstock, desirability, condition, brand or category.

Please read the response included with your cancelled quote for the details of your submission.

Request your payout from your seller account. You can be paid by e-transfer, Zelle, ACH or site credit.

Processing. Before a payout can start, your items must be received and authenticated: 3⁠–⁠5 business days for most items, 7⁠–⁠10 business days for Hermès.

Buyout. Funds are issued within 3⁠–⁠5 business days after your item is processed and you’ve requested your payout.

Consignment. Funds are issued on the Friday after your item sells.

E-transfers and Zelle payments may take a little longer because of daily bank transfer limits.

Not at all. Our layaway and payment plans don’t affect consignors. Once a client places a deposit, the item counts as sold, and your earnings are added to your account for the full amount, minus commission.

Once an item is listed on consignment, the original buyout offer is no longer available. If you’d like to switch to a buyout, we’ll need to issue a new buyout quote, which may differ from the original offer.

To request one, email quotes@ldj.com with the item’s SKU.

Quotes are valid for 30 days. After that, a new quote may be higher or lower because the market has moved: inventory levels, market conditions, fashion trends, supply and demand.

Because the resale market can shift significantly, quotes can’t be guaranteed beyond the 30 days.

As a precaution, we don’t currently accept Chanel 176, 177 or 178 series items, because of ongoing litigation related to these serial numbers.

We accept e-transfer, Zelle (for U.S. clients), bank wire and all major credit cards. For added flexibility, buy now, pay later options are available at checkout.

You may notice a small processing fee at checkout. It keeps payment on our website secure and reflects the merchant fees for card transactions and buy now, pay later options.

To avoid it, pay by e-transfer or Zelle: choose the Layaway payment method at checkout.

Luxe Du Jour complies with all applicable import and export regulations, including duties, taxes and tariffs, based on the delivery address and where the item ships from.

We operate from both Canada and Irvine, California. Duties or import fees may apply only to orders that cross an international border; items shipped within the same country (a U.S. item to a U.S. address, or a Canadian item within Canada) aren’t subject to additional duties.

Sales taxes are calculated at checkout from your delivery address. International duties and tariffs are set by the destination country’s customs authority and aren’t collected by Luxe Du Jour at the time of purchase.

Once your order has shipped, the courier may contact you directly to collect any duties or import fees, calculated on the declared value of the items. These charges are managed by customs and the carrier, and are outside our control.

Layaway lets you reserve your dream bag and pay over time. Choose a 1- or 2-month plan and pay any amounts, whenever you like, as long as the item is paid in full by your deadline.

To secure your item, a 30% deposit is required upfront (50% if your order total is under $2,000 CAD). You can pay by e-transfer, Zelle, bank wire or transfer, or cash or debit in person.

Your order ships, or is ready for pickup, once the balance is paid. If the item is at a different location from your pickup spot, allow 4⁠–⁠6 business days after your final payment for it to arrive.

You’re welcome to cancel your purchase at any time; however, deposits can’t be refunded or transferred, as they go directly toward compensating the consignor and reserving the item for you.

Once your payment is processed, please allow up to 2 business days for us to prepare your order.

Standard delivery: 4⁠–⁠9 business days within Canada, 3⁠–⁠5 within the U.S. and up to 15 internationally. Express: 2⁠–⁠3 business days, or 5⁠–⁠7 for cross-border shipments.

You can upgrade to express shipping at checkout. Once your order ships, you’ll get tracking by email; it’s also on your order under My Orders.

See delivery times and costs.

Outgoing orders ship with Canada Post, UPS or DHL, depending on the destination. Every outbound parcel is insured by us while in transit, and you can add Seel’s Delivery Guarantee at checkout.

For incoming shipments, we may provide prepaid labels in some cases: Canada Post or Purolator for Canadian clients, USPS for U.S. clients. Items shipped with a prepaid inbound label aren’t insured by us in transit.

To cancel or change your order, including the delivery address, contact us as soon as possible. We can’t guarantee changes after an order is placed, but we’ll do our best if it hasn’t shipped yet.

Depending on your shipping location, your order may need to be cancelled and replaced to apply the correct taxes. If an order is cancelled for this reason, or at your request, a 5% cancellation fee applies.

Why the fee: when an order is placed, including express checkouts with Apple Pay, Shop Pay or Google Pay, payment processors and card networks charge a transaction fee right away. It isn’t refunded to us even if the order is cancelled immediately; the 5% covers that cost.

Seel is a third-party service offering extra purchase protection: Make It Returnable and Delivery Guarantee. They’re separate add-ons you can choose at checkout. Seel decides availability and eligibility automatically from your shipping address; if you’re eligible, the options appear at checkout.

Clear, detailed photos are essential for an accurate quote. Please include:

• The front, back, sides and bottom of the bag
• Close-ups of any damage
• Hardware, corners, handles, straps and the interior, where they apply
• Any stains, discoloration, cracking or structural concerns

Take photos in good light, in focus and without filters. Incomplete or unclear photos may mean the price is adjusted after we inspect the bag in person.

Yes. Many of our projects are vintage or well-loved pieces. Results depend on the item’s condition, materials and any earlier repairs; some signs of wear are part of an item’s history and may not be fully reversible.

By the item’s condition, how complex the work is, the materials involved and the time it takes. Each service is quoted individually, after we review detailed photos or assess the bag in person.

Quotes are based on the condition visible in your photos. Once we inspect the item in person, we may find more wear or structural issues. If that happens, we’ll always contact you to go over any changes before we proceed.

It depends on the service and how busy we are. Most restorations are finished within about 1⁠–⁠4 weeks; you’ll get a more precise timeline once your quote is approved.

Luxe Bag Spa works out of Calgary, Alberta, with clients both locally and remotely. Non-local clients get detailed shipping instructions once their quote is approved.

Our Canadian location is accepting new clients, and U.S. clients can request a quote for pieces bought from Luxe Du Jour. Our U.S. location isn’t currently accepting clients or offering services; if that changes, we’ll announce it on our website and social channels.

We encourage clients to look at restoration through the brand’s boutique first, since third-party restoration can affect an item in different ways depending on the work. Boutique services, though, may be limited, costly or unavailable for some items or conditions.

When it’s appropriate, Luxe Bag Spa offers specialized restoration expertise, personal service and tailored solutions boutiques may not, while putting the integrity and long-term value of your item first. Pieces we’ve serviced may also stay eligible to consign with us; we may decline pieces restored elsewhere.

Print your quote and include it with your item. If you’re shipping it, pack it securely and send it to the Calgary office address on your quote. If you’re dropping it off, bring the item and your printed quote with you.

No. We specialize in luxury handbag restoration, but we accept bags of any brand, as long as the material and the damage are within what we can restore.

We’re temporarily unable to accept new rental clients. We plan to resume accepting new renters in the future and will share updates then. Thank you for your understanding.

See how rental works.

Luxe Bag Rental is only available to clients in Canada (excluding Quebec) and the United States. We can’t support rentals or lending outside these regions at the moment; this may change as we open more locations.

Because of regional regulations in Quebec, we can’t offer rental services or approve accounts registered in the province.

Yes. Pick up from one of our head offices during business hours, by appointment:

Luxe Du Jour Calgary
605 5 Avenue SW, Unit 1010
Calgary, AB T2P 3H5, Canada

Luxe Du Jour Irvine
18575 Jamboree Rd, Suite 360
Irvine, CA 92612, United States

We’re not accepting new lenders or issuing lending quotes at the moment. We’re overhauling our lending program and will share updates once lending is available again.

Yes. For wholesale orders, email wholesale@ldj.com.