Luxe du Jour FAQs
Luxe Du Jour
General
What's the difference between Luxe Du Jour, Luxe Bag Spa, and Luxe Bag Rental? Are they connected?
Yes — they’re all part of the Luxe Du Jour ecosystem. Luxe Du Jour is our main platform for buying and selling authentic luxury items. Luxe Bag Rental is our luxury rental platform, where clients can also become lenders and earn money on items they aren’t currently using, if they aren't quite ready to sell. Luxe Bag Spa is our repair and refurbishing service, dedicated to restoring and extending the life of your luxury pieces. Together, these platforms create an all-in-one circular luxury experience, encouraging sustainability and maximizing the life and value of every item.
Where are you located?
At Luxe Du Jour, we are pleased to welcome our clients for private in-person experiences. They may arrange a personalized showing of select pieces or schedule an appointment with one of our buyers for quotes.
We currently host at our two corporate showroom locations:
Irvine, California
18575 Jamboree Rd, Suite 360
Irvine, CA 92612
Calgary, Canada
605 5 Ave SW, Suite 1010
Calgary, AB T2P 3H5
Please feel free to request an appointment here or call us at (833) 746-7589.
I noticed your consignment rates have changed—do the new rates apply if I consigned my item last year?
Yes. As of January 1, 2026 all unsold consignment items are subject to our updated consignment rates, regardless of when your quote was accepted or your item was sent in. Proper notification of this update was provided in a timely manner through multiple channels prior to the Consignment Agreement terms change, in accordance with our prior agreement and as outlined in our current agreement. We appreciate your flexibility, as this update allows us to continue delivering excellent service and expanded offerings across our platform.
Shopping
How do you authenticate and guarantee authenticity?
Our highly trained in-house authentication team carefully inspects each piece, followed by a second round of verification with a trusted third-party authenticator for double expert confirmation.
We stand behind our authentication process. If an item you purchased is ever deemed non-authentic by a reputable third-party authenticator (with documented proof), Luxe Du Jour will provide a prepaid return label and issue a full refund.
What is your refund policy?
To help you feel completely confident before checking out, we provide detailed photos and descriptions on every product page, plus a concierge service where you can request additional photos, videos, information, or even a virtual viewing with a sales representative. Our priority is that you feel informed, excited, and truly in love with your purchase.
If you believe there is any discrepancy between the item you received and its online description, please contact us within 2 weeks of receiving your order so our team can review and help resolve the issue.
Contact our Sales Representatives:
Megan (Canada): (587) 579-5379
Ava (USA): (949) 981-8521
I made a purchase and received an email requesting identity verification. Is this legitimate?
Do you take offers?
What does "Pending" mean on a product listing?
To be notified if a pending item returns to stock, simply tap the heart icon in the top right corner of the listing — you’ll receive an alert as soon as it’s available.
Can I view an item in person?
If you are unable to visit one of our offices, you can request a virtual viewing or ask for additional photos and videos! Our sales team will be happy to assist you. Learn more about our Concierge Service [here].
Do you offer virtual viewings or additional videos?
Do you source items?
Yes, absolutely. If you’re looking for a specific piece, simply fill out our wishlist form here, and a sales representative will reach out to help you source and secure your dream bag!
Do you host live shopping events?
Consigning & Selling
Are your items pre-owned? Where do you get your inventory from?
Yes — all of our items are pre-owned, though many are in like-new or pristine condition. Each product listing includes detailed information about its condition so you know exactly what to expect.
We source our inventory from consignors just like you. If you have designer handbags or accessories you’d like to sell, we’d love to assist — we offer both consignment and instant buyout options.
Visit our 'Consign/Sell' page here for more details.
How do you determine pricing, and how long does it take for items to sell?
Because the resale market moves quickly, prices may fluctuate to remain aligned with real-time demand and ensure the best possible outcome for both consignors and buyers. This is also the reason our quotes are valid for only 30 days.
How long are quotes valid?
Your item must be received before the 30-day expiration. Items received after expiration will be re-evaluated and may be subject to a revised quote based on current market conditions.
What are your current consignment rates?
Up to $1,000 — 40%
$1,001–$2,500 — 25%
$2,501–$5,000 — 20%
$5,001–$10,000 — 18%
$10,001+ — 15%
Why wasn't I offered a buyout?
Not every item qualifies for a buyout. In some cases, we may offer consignment only for pieces that tend to take longer to sell or for styles and colors that are currently well-represented in our collection.
This approach allows us to give each item the strongest chance to sell successfully while maintaining the high standards of curation our clients expect.
Why was my quote cancelled?
We encourage you to review the response included with your cancelled quote for specific details regarding your submission.
When and how will I receive payment?
Please note that e-transfers and Zelle payments may be subject to processing delays due to daily transfer limits.
Payouts are issued on the Friday following the week in which the item sells.
What happens if my item sells on Layaway? Do I have to wait until it’s paid off to get paid?
Can I switch my item to a buyout after it has been consigned?
To request a new buyout quote, please contact quotes@ldj.com and include the item SKU in your message.
Why did my quote change after it expired?
Because the resale market can fluctuate significantly, quotes cannot be guaranteed beyond the 30-day validity period.
I sent in my item with extra inclusions —why did I receive a separate quote, can’t they be sold as a set, and why was I asked to provide a return label?
We evaluate and quote each item individually based on its original, fresh-from-the-store state and what it originally came with. We do not sell items as packaged or styled sets.
If additional pieces are included that were not part of the item’s original inclusions—such as extra straps/chains, pillows, liners, base shapers, scarves, charms, or other add-ons—they are removed and not sold with the item, excluding redacted receipts.
If the additional pieces are standalone branded items, they may be accepted separately and quoted individually upon arrival. This is why you may receive additional quotes.
If personal items are included that we cannot sell, we will reach out and ask you to provide a return label if you would like them sent back. Return shipping is the client’s responsibility.
Please note that shopping bags are not considered original packaging and will be discarded if received.
Do you accept Chanel's 177 series?
Layaway & Payment Options
What payment methods do you accept?
For added flexibility, we also offer buy now, pay later options through Affirm and Splitit.
Do you charge processsing fees?
Clients may notice a small processing fee during checkout. This surcharge is applied to ensure a secure payment experience on our website and reflects the merchant fees associated with card transactions or Buy Now, Pay Later payment options. To provide flexibility, we are pleased to offer alternative payment options with no processing fee when using E-Transfer or Zelle (available by selecting the Layaway payment method at checkout).
Duties, Taxes, & Tariffs
We operate from both Canada and Irvine, California, and duties or import fees may only apply to orders crossing an international border. Items shipped within the same country (for example, a U.S. item shipping to a U.S. address or a Canadian item shipping within Canada) are not subject to additional duties.
Sales taxes are automatically calculated at checkout based on your delivery address. However, international duties and tariffs are determined by the destination country’s customs authority and are not collected or charged by Luxe Du Jour at the time of purchase.
Once your order has shipped, the courier may contact you directly to request payment for any applicable duties or import fees, calculated based on the declared value of the item(s). As these charges are managed independently by customs and the carrier, they are outside of our control.
We sincerely apologize for any inconvenience this may cause should additional duties or fees arise after purchase, and we truly appreciate your understanding.
How does layaway work?
To secure your item, a 30% deposit is required upfront (or 50% if your order total is under $2,000 CAD). Payments can be made via e‑transfer, Zelle, bank wire/transfer, or cash/debit for in‑person purchases.
Your order will be shipped or ready for pickup once the full balance is paid. If the item is from a different location than your pickup spot, allow 4–6 business days after your final payment for it to arrive and be available.
Can I withdraw from layaway? What happens to my deposit?
Luxe Loyalty Program
What is the Luxe Loyalty Program, how do I sign up, and is there a cost to join?
Through our full circular fashion platform, we reward sustainability-minded clients who recognize that recouping value, extending an item’s lifecycle, or allowing it to generate returns is just as important as the original investment.
Enrollment is automatic upon entering into a consignment agreement. Perks are not redeemable for cash and may be issued with an expiry date. All perk values are listed in CAD; pricing displayed for U.S. clients may fluctuate based on exchange rates.
How do I earn higher loyalty tier status?
How long do I keep my loyalty status?
To maintain your status, you’ll need to meet the same tier requirements—whether through buying or selling—each calendar year.
For example, if you earn a new tier in 2026, you’ll keep it through 2027. To maintain it into 2028, you’ll need to reach the same spending or selling threshold again in 2027.
Shipping & Returns
How long does shipping take?
Once your payment is processed, please allow up to 2 business days for us to prepare your order for shipment.
Estimated standard delivery times:
Canada & U.S.: 4-9 business days.
International: 5-10 business days
Express: 2 to 3 business days. 5-7 business days for cross-border shipments.
You may upgrade to express shipping for a fee at checkout! Once shipped, you’ll receive tracking information via email. It will also be available directly on your order (found under 'My Orders').
Which shipping couriers do you use for incoming and outgoing shipments, and is shipping insured?
For outgoing shipments, we use Canada Post, UPS, or DHL depending on the destination. All outbound parcels are insured through our company while in transit. Clients may also choose to add additional coverage through Seel’s Delivery Guarantee at checkout.
For incoming shipments, prepaid labels may be provided in select cases. When a prepaid label is issued, we use Canada Post or Purolator for Canadian clients and USPS for U.S.-based clients. Please note that items shipped using a prepaid inbound label are not insured by us while in transit.
Can I cancel or make changes to my order?
Please note: Depending on your shipping location, your order may need to be cancelled and replaced to apply the correct taxes. If an order is cancelled for this reason or by request, a 3% restocking fee will apply.
What is Seel and is my purchase eligibile?
Luxe Bag Spa
General
What should I include when submitting photos for a quote?
Please include the following when submitting photos:
Front, back, sides, and bottom of the bag
Close-ups of any areas of damage
Hardware, corners, handles, straps, and interior (if applicable)
Any stains, discoloration, cracking, or structural concerns
Photos should be taken in good lighting, in focus, and without filters.
Incomplete or unclear photos may result in adjusted pricing after in-person inspection.
Can you work on vintage or heavily worn bags?
How is pricing determined?
Why might my quote change after drop-off?
How long does restoration typically take?
Where is Luxe Bag Spa located, and do you accept non-local clients?
Why should I choose Luxe Bag Spa instead of a boutique?
I’ve paid for my spa service quote, what do I do next?
Please print your quote and include it with your item. If you’re shipping, securely package your item and send it to the Calgary office address listed on your quote. If you’re dropping off in person, bring your item and printed quote with you at drop-off.
Do you only work on designer bags?
Luxe Bag Rental
General
Why am I unable to become a renter at this time?
At this time, we are temporarily unable to accept new rental clients. We plan to resume accepting new renters in the future and will share updates at that time. Thank you for your understanding.
Renting
If I don’t live in Canada or the U.S., can I still rent or lend an item?
I live in Quebec, why am I not able to rent?
Is local pickup available for rental items?
Luxe Du Jour (Calgary)
605 5 Ave SW #1010
Calgary, AB T2P 3H5
Canada
Luxe Du Jour (Irvine)
18575 Jamboree Rd #360
Irvine, CA 92612
United States