Luxe du Jour FAQs

We have 2 corporate head offices located in Calgary AB and Irvine CA. Every item will state which location it's shipping out of and if you are local you have the option to pickup

This fee is a surcharge to securely checkout on our website. This covers our merchant fees to ensure that your shopping experience is as seamless as possible. There is no processing fee by paying via E-transfer or Zelle (which can be done by choosing the Layaway payment method)!

Yes, we charge tax according to the address your product is delivered to. For pickup orders, we charge the tax appropriate to the pickup office

You can visit us at one of our head offices if you are local. Alternatively, if you are not local you can request a virtual viewing or videos with one of our sales representatives at that location!

We receive our items from consignors just like you! If you have designer handbags or accessories you'd like to sell then we'd love to help as we offer both consignment and instant buyout.

Some of our items are brand new but unless stated a majority of our items are pre-owned.

No, our prices are non negotiable as they need to be approved by the consignors for any reduction. We strive to have the best competitive pricing so our clients can know they are getting a great price.

Our live shopping events are hosted every Tuesday and Thursday on WhatNot! You can find us here on WhatNot: https://www.whatnot.com/user/luxedujour

We accept Email transfer, Zelle, PayPal, bank wire and all major credit cards.

We use Canada post, UPS or DHL depending where you live and yes all our parcels are insured through our company if they are lost in transit. You can add additional insurance through Seel's Delivery Guarantee!

All sales are final. We have a strict refund policy unless the item is deemed non authentic which you can refer to our authenticity guarantee HERE. However, if you feel your item had a major undisclosed discrepancy please contact our customer care line 1-833-SHOPLUX and we'd be happy to help you resolve the issue!

Yes! Submit a wishlist form and a sales representative will reach out to you when we have sourced that item within your budget. Alternatively, you can explore items showcased on our explore page from other potential consignors and sellers to possibly get that item in and you will be notified!

We do not have a retail store front for browsing but you can visit one of our head offices if you'd like to view an item(s) in person.

Yes! We have a loyalty program / points system when you create an account with us. As you shop and spend throughout the app you will be able to see your points bar increase and unlock new and better perks under 'MY PROFILE'. You can also sign up for our luxe membership if you find yourself consigning or lending more as you get discounted consignment rates and higher lender payouts.

Our highly-trained in-house team of experts specializes in authenticating designer pieces and we have partnered with other third party authenticators to ensure every item we sell is 100% authentic.

We offer a life time guarantee of authenticity on all our items which means if your item was ever deemed non authentic by a reputable authenticator with proof then Luxe Du Jour will provide you with a prepaid return label and issue a full refund.

Our processing time is 2 business days and shipping time frame can vary from 2-7 business days within Canada and US.

International shipping can vary from 5-10 business days.

You can cancel an order within 12 hours as long as it has not been processed yet for shipment. Please note there is a 3% restocking fee if the payment has already been completed.

Yes, you can back out at any time, however you will lose your deposit. Deposits are non-refundable because once you leave a deposit committing to the purchase because we pay our consignors immediately for their item.

Layaway is an in house financing option where you can put a 30-50% deposit down to reserve the item and choose up to 12 months to pay it off (The first 2 months are free). The item does NOT ship until the full balance is paid. There is no credit check or shopping limit with our Layaway program.

Layaway deposit is non-refundable and non-transferrable. Once you have placed a deposit on the item that item is reserved for you and no one else can purchase it.

If you default on your layaway plan your deposit is forfeited and the item is re-listed for sale. Please choose the appropriate layaway time frame as the layaway plans cannot be extended afterwards.

A late fee of $150 per week is applied up to a maximum of 2 weeks if you choose to pay it off past the due date before the item gets re-listed for sale and deposit is forfeited.

Pending means a client is already trying to purchase the item but their payment still needs to be verified and is currently pending confirmation. Pending status can last anywhere from 1 hour to 3 days until it goes into confirmed sold status or available status.

To be notified if a pending item goes back on sale hit the heart button on the top right of the item to be notified when it's available.

Yes! You can get in touch with any of our sales representatives or customer service for additional assistance.

The processing fee at checkout is to cover the following secured methods of payment:

3.5% for PayPal or Credit Card

5% for Affirm or Splitit

There is NO processing fee for Layaway which is paying via Interac Email Transfer, Zelle, ACH or Bank Transfer. If you'd like to avoid the processing fee you can choose for the layaway option and pay the full amount or just the deposit.

Depending on where you need to ship the item, the order may need to be cancelled and replaced in order for the correct tax to apply. If orders need to be cancelled, please note there is a 3% restocking fee.

Yes! You can sign up for our Luxe Membership to get discounted consignment rates. The membership is worth it if you consign or sell often or consign high valued items.

Most of our items typically sell within 1 month if it is in excellent condition but we do not guarantee a sell date. Some items can even sell within 1 day or 1 week of being posted! However, you can opt for the buyout option if you'd like to receive instant funds for you item.

We offer multiple methods of payment for payouts as a convenience to our clients! You can choose Email transfer (e-transfer), Zelle, or ACH. This method needs to be set up under your profile and there may be a delay for Email transfer and Zelle due to its daily limit. Payouts are done every Friday.

Under $500 ($100 fee)

$500-2500 (20%)

$2501-$5000 (18%)

$5001-$10000 (16%)

Over $10001 (14%)

Yes, however the buyout quote may change and be lowered.

Quotes are good for 30 days if your item is received after the 30 days then the quote may be subject to change.

No not at all! Our layaway and payment plans do not affect our consignors at all. Luxe Du Jour bank rolls every transaction so once your item is reserved with deposit you will be paid in full the following Friday.

Yes! You can consign from anywhere in the world, however you will be responsible to pay any duties or custom fees that may apply getting your item into our country.

No, at this time we do not accept or sell clothing. This may change down the road as Luxe Du Jour expands.

We currently accept select handbags, accessories, jewelry (fine and costume), watches, and small leather goods from Chanel, Louis Vuitton, Dior, Hermès, Céline, Givenchy, Prada, Gucci, Saint Laurent, Fendi, Cartier, Van Cleef & Arpels, Chloé, Balenciaga, Valentino, Goyard, Loewe, Bottega Veneta, Rolex, Patek Philippe, Audemars Piguet, and Richard Mille.

Layaway does not affect our consignors! Once we receive a deposit from the client then it is considered sold and you will see earnings added to your account for the full amount minus the commission.

Quotes are valid for 30 days and after the 30 days the quote can fluctuate higher or lower due to the following factors:

1. Current inventory supply
2. Current market and fashion trends
3. Demand and supply

Luxe Du Jour only accepts brands that we specialize in authenticating which are currently; Hermes, Chanel, Louis Vuitton, Dior, Rolex, Fendi, Gucci, Fendi, Givenchy, Goyard, Cartier, Chloe, Van Cleef & Arpels, Balenciaga, Loewe, Bottega Veneta, Celine, Valentino, Saint Laurent and Manolo Blanik.

We do not specialize in authenticating every brand and by ensuring we specialize in only certain brands allows us to confidently offer a life time guarantee of authenticity on every item we sell.

Reasons an item may not have received a quote:

• Brand not accepted
• Style currently not accepted due to market trends and low demand
• Missing important inclusions
• Condition below accepted grade of 8/10
• Overstocked inventory
• Altered beyond acceptable grade

Reasons an item may be returned to the consignor:

• Condition not properly disclosed (major wear and tear, altered, re-dyed etc)
• Aftermarket parts
• Counterfeit
• Item does not match original submission form

Luxe Du Jour currently doesn't accept any Chanel with series starting in 177 and 176 due to ongoing public issues and a majority of authenticators not being able to authenticate and support this specific batch of Chanel production from the year 2012 - 2013.

Due to our current volume of intake, please allow for 12-15 business days for your item(s) to be processed. We apologize for any inconvenience this may cause.

Yes we do! You can visit our Facebook page HERE

Yes we do!

You can follow Luxe Du Jour HERE

You can follow Luxe Bag Rental HERE

You can follow Luxe Bag Spa HERE

You can follow Luxe Du Jour Mens HERE

Yes we do! You can follow us on Tiktok HERE

Yes we do! You can follow us HERE

Yes we do! You can follow us HERE

There are multiple ways to contact our customer care line:

Call/Text 1-833-SHOPLUXE (746-7589)

Web/App Support Chat

Email: info@ldj.com

Direct Message us on Instagram @Luxedujour

Subscribe to our newsletter to stay in the know of upcoming promotions, secret deals and exciting events! If you have our app downloaded turn on notifications to be notified in advance of promotions, secret deals and exciting events.

If our customer care team cannot resolve your issue then customer service will escalate the issue to management. There is no direct line to management at this time but you can request to speak to management by providing your full name and a contact number for management to reach out to you.

Luxe Du Jour has partnered with Seel to offer the option to purchase the ability to Make it Returnable on qualifying orders during Checkout:

• Make it Returnable gives shoppers a 7-day return window from the date of delivery on eligible items. If you’re unhappy with the purchase for any reason, Seel will buy it back from you for 100% of the purchase price you paid.
• The purchase price of Seel varies on the price and nature of the order. This fee is non-refundable, even if you don’t return the item. Please note that Make it Returnable is not available for all orders sold on Luxe Du Jour.

Terms and Conditions Apply. Learn More

Make it Returnable applies to all eligible final sale items in an order. If an order includes both eligible and ineligible items, only the eligible items may be returned through Seel Make it Returnable.

All purchases are subject to a return period of 7 days, and returns must be initiated within 7 days from the date your package is marked as delivered by the carrier. You can request a return at any point within 7 days of delivery. To initiate a return, please follow the instructions in your email from returns@seel.com.

In the event your entire order is cancelled by Luxe Du Jour, the Make it Returnable fee will be refunded to you. However, the fee will not be refunded for partial cancellations.

Please also note that shipping fees are not covered by Make it Returnable. The original shipping fee will not be returned and you will need to pay for the cost of return shipping to Seel. Once the return is received and approved, the refund will be processed to the payment method you selected in the Resolution Center.

Make it Returnable is currently only offered on orders shipping to addresses in the United States.

Report your return within 7 days of delivery through the Seel Resolution Center. Log in with your email and order number or coverage ID from your confirmation email.

Select the item(s) you wish to return. Choose your preferred refund method and share your tracking number & shipping carrier within the Resolution Center.

Follow the instructions provided to ship your return within 7 days of delivery. Once received and inspected for eligibility, your refund will be processed.

Seel Delivery Guarantee is a customer protection against loss, damage or theft during delivery of your order. Additionally, Delivery Guarantee includes carbon offsets for the emissions resulting from your order’s delivery and transit. Delivery Guarantee is a 3rd party service, offered and administered by LDJ’s partner, Seel.

Seel Delivery Guarantee covers package loss, damage, and theft that meet the following criteria.

Loss: Domestic packages not delivered before the 30th day following order fulfillment (i.e., the date when the order is shipped by the merchant) or international packages not delivered before the 60th day following order fulfillment are considered lost. The compensation for lost packages is the value paid for the purchased item(s).

Theft: Packages marked “delivered” yet not received are considered a “theft”, though this may be due to some mishaps that are not criminal in nature. To qualify as a case of theft, supporting documents, such as a police report, may be required. (See “What Supporting Docs are Required for a Claim of Theft?”) The compensation for a verified case of theft is the value paid for the purchased item(s).

Damage: Shipping Protection covers item damages to the point that the item(s) are unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc., but does not cover cosmetic damage (scratches, dents, etc.), manufacturing damages, packaging errors, or unsealed items. The compensation for damaged items is up to the value paid for the purchased item(s).

The customer experience of Seel Delivery Guarantee is as follows:

• Add Seel Delivery Guarantee at checkout for a modest fee to protect the order against loss, damage, and theft.
• If your order is eligible for Seel Delivery Guarantee, you’ll be receiving a confirmation email from Seel with all the coverage details, as well as instructions on how to report your package issue.
• If your protected package suffers loss, theft, or damage, you can report the issue via the Seel Resolution Center (resolve.seel.com).
• Seel will assess the issue to determine if the reported order issue qualifies for a payout.
• If the reported issue does qualify, a refund will be automatically sent to you.

To qualify for the payout, you need to follow the issue reporting requirements:

• Issues of loss, where the package is not delivered as per the carrier's information, must not be reported sooner than 30 days after the order fulfillment date for domestic shipments and 60 days for international shipments.
• Issues of damage and theft, where the package is shown "delivered", must be reported within 7 days from the time the carrier's information is updated to "delivered".
• All issues must be reported within 90 days of the order date.

Seel Delivery Guarantee does not cover the following categories of items：

• Automobiles and motorcycles
• Jewelry (valued in excess of $1,500)
• Boats and yachts
• Live animals
• Cash
• Lumber
• Ceramic, marble or granite tiles, slab blocks, countertops, or statues
• Negotiable papers
• Cigarettes and other tobacco products
• Perishable commodities
• Raw cotton
• Pharmaceutical drugs
• Fine arts (valued in excess of $10,000 per piece)
• Precious stones and metals
• Flowers
• Scrap metal, steel metal and steel metal products; automotive engines; general used automotive merchandise made of metal
• Glass windows, plate glass, and similar goods
• Securities

Toronto: Our Luxe Du Jour Pop-Up at 101 Yorkville Ave will be closing its doors on August 1, 2025. We've loved every moment of serving you. Thank you for your support! We are going to be working on a more permanent location in the near future. Stay tuned for more details.

A note regarding changes to our shipping for US and Canadian customers: due to recent changes with cross border shipping, guests may notice incremental charges for duties and taxes. We apologize for any inconvenience this may cause and recommend you shop our inventory based on your location using the location filter on our site. We are working towards a solution on this to help streamline this process moving forward and thank you all for your patience.