Authenticated Luxury and trusted platform since 2016

Luxe du Jour FAQs

Luxe Du Jour

GENERAL

Where are you based out of?
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What is your taxes and processing fee?
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Do you charge tax?
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How can I view the bag in person?
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Where do you get all your inventory from?
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Are your items new?
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Can I make an offer on an item?
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When are your live shopping shows?
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What payment methods do you accept?
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Which shipping courier do you use and is it insured?
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How does your refund policy work?
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Do you help clients source items?
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Do I have to pay duties?
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SHOPPING

Do you have a store front to browse?
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Do you have a loyalty program?
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How do you authenticate?
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How do you guarantee authenticity?
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How long does it take to receive my item after I have paid for it?
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Can I cancel an order that I have placed?
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If I leave a deposit can I back out?
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How does Layaway work?
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What does Pending mean on an item?
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Do you offer virtual viewings or additional videos?
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What is the processing fee and is it mandatory?
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SELLING

Do you have a loyalty program for regular consignors?
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How long does it take for my item to sell?
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How do I get paid?
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What are your consignment rates?
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Can I switch my item to buyout after it's been consigned?
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How long are the quotes good for?
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If my item sold on layaway do I have to wait until it's paid off to get paid?
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If I don't live local can I still consign with you?
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Do you take and sell clothing?
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What brands do you accept?
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What happens if my item sells on Layaway?
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Why did my quote change after it expired?
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Why don't you accept certain brands?
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Why was my item not accepted for consignment?
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Why doesn't LDJ accept Chanel series starting in 177 and 176?
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GET IN TOUCH

Do you have a Facebook page?
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Do you have an Instagram page?
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Do you have TikTok?
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Do you have LinkedIn?
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Do you have Twitter?
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How can I contact customer service?
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How can I be informed of promotions and sales?
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How can I escalate a concern to management?
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Luxe Bag Spa

GENERAL

What brands do you accept and work on?
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Is Luxe Bag Spa owned by Luxe Du Jour?
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How can I trust you with my bags?
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Do you repair broken parts?
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Where can I see more before and after photos?
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How do you determine your prices?
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Why don't you work on Patent / Vernis leather?
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Can I change the color of bag?
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Can you restore the shape of a bag?
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If I restore my Hermes through you will that void the Hermes warranty?
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Why should I go through Luxe Bag Spa instead of the boutique themselves?
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How long does it typically take to restore an item?
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If I have a Luxe Membership what perks do I get with Bag Spa?
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Do you ever have sales or promotions?
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If I don't live local can I still get my bag restored?
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Where is Luxe Bag Spa located?
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When will Luxe Bag Spa start accepting new clients and services again?
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HOW TO

How do I prevent color transfer on patent bags?
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Luxe Bag Rental

GENERAL

What is Luxe Bag Rental?
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Are all your items authentic?
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Where is Bag Rental based out of?
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If I don't live in Canada or the US can I still rent?
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If I don't live in Canada or the US can I still become a lender?
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Are the rental items brand new?
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Can I pick up my rental item if I live local?
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Is Luxe Bag Rental owned by Luxe Du Jour?
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Why can't I rent if I live in Quebec?
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Why wasn't my account approved?
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Why do I need to verify my identity and bank information?
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Is there a credit check to verify my account?
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What perks do VIP Renters get?
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Are there any promotions or discounts for rental?
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If I have a Luxe Du Jour membership what perks do I get with Bag Rental?
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How long does it take to get an approval for my rental account?
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Do I need to verify my identity and banking every time I log in?
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Why do I need to verify my bank?
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Is there a hold on my account or credit card when I rent?
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RENTING

How long can I rent an item for?
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How many items can I rent at one time?
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How do I become a VIP renter?
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When does my rental period start?
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How do I return my rental item?
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When am I suppose to return my item?
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What happens if I am late to return my item?
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Can I extend my rental period?
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What if my rental item is lost in transit?
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What if I don't like my rental item when I receive it?
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What if I want to return my rental early, will I be reimbursed for the difference?
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Can I lend the item to someone else during the rental period?
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Do I need to clean the bag before returning it?
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What happens if I damage the rental item?
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What if I receive the bag and it already has some damages to it?
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Will I be charged for minor wear and tear?
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Can I buy the item that I am renting?
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LENDING

Why do I need to verify my identity if I am not renting a bag?
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What happens if the item I lent out was stolen or lost?
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How can I trust who my item is being lent out to?
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When do I get paid?
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What happens if my item doesn't get rented out?
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How long do I need to keep my item on rental for?
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What if I want my rental item returned to me?
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How many items can I lend out at once?
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Which items are popular to lend out?
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What happens if my item gets damaged
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